Feedback from Patients

Posted by: marcia - Posted on:

We value the feedback our patients have to share, and gather it from a range of sources. There are always feedback forms in reception, you can speak to us directly and feedback can be submitted via this website. There are also a number of more formal patient surveys completed each year, by both the practice and external organisations.

When the practice completes a survey, we will publish the feedback on this website and in the practice newsletter. To see the results of the main external survey, click here. If you wish to, you can also share your feedback with the public on the NHS UK website.

The Friends & Family test is another way of gathering patient feedback. This can be completed in the practice, by SMS response to our request or on this website – through the patient survey button below. We would like to hear the views of all of our patients, after every interaction with the practice. If you have difficulty completing the survey, you can ask someone to help you.

Since 1st January 2016, we have had 14560 responses to the Family & Friends test. This is a small proportion of the interactions we have had with patients (appointments, repeat prescriptions etc). We encourage all patients to share their thoughts with us. Here is a summary of the responses for this period.

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

likely / extremely likely94.62%
unlikely / extremely unlikely3.08%
don’t know0.26%

We are very pleased that so many of the responses are positive – thank you. You’ve also provided a lot of useful suggestions that are helping us to plan how we can improve our services to you.