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Noticeboard

Emotional and psychological support 

For those in need of emotional and psychological support at this difficult and challenging time, Trent PTS is continuing to provide a service for all patients registered with a Greater Nottingham GP. This is NHS funded.  If you would like psychological support anybody aged 18 years or over can self-refer. Please go to our website to complete a referral and we will be in contact to arrange your first appointment.

As we continue to accept new referrals we are now offering our services by phone, webcam, using online text-based therapies or through online support packages so as to maintain social distancing.

You can also call the telephone number below, to talk to a member of our team about the services we offer.

www.trentpts.co.uk 

0115 896 2051

Changes to the appointments booking service

Following developments of the Coronavirus pandemic and in the interest of patients and staff safety we have made the difficult decision to suspend the booking of all routine appointments for the time being.

We will be operating a telephone triage system and will be still offering telephone, video consultations and emergency appointments.

There will also be limited access to the practice by keeping the main doors closed. People attending the surgery for an appointment will need to press the intercom for access.

There will be a letter box where you need to put your prescriptions requests. If you normally collect it from the surgery, please use the intercom to advise the receptionist which pharmacy you'd like to collect it from when it's ready. 

These decisions have been made following advice from Public Health England. Thank you for your understanding.

NHS app
We are pleased to say that our surgery is now live on the NHS app. Please follow the simple instruction to set it up.
You can book all non-urgent GP appointments, telephone consultations and some nurses appointments (smears, removal of sutures/clips,diet advice).
For more information, visit www.digital.nhs.uk/services/nhs-app

GP+ Nottingham City – extended hours access for patients

 

Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.

 

Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

 

Opening hours are:

 

16:00-20:00 Monday – Friday

9:00-13:00 Saturday & Sunday

 

This is not a walk-in service, appointments are required and booked through the reception team at the surgery.  For more information visit: www.ncgpa.org.uk/gpplus

 

 
NHS HEALTH CHECKS
The Practice offers free NHS health checks for patients age 40-74. Letters will be sent out shortly to those eligible to make an appointment with nursing team.

NHS BREAST SCREENING
Eligible patients registered at Churchfields Medical Practice are being invited for routine breast screening throughout 2017 by Nottingham City Hospital Breast Screening Unit. Over the next few months, women aged 47-73 will be receiving an invitation to be screened. More information regarding the screening can be found at www.cancerscreening.nhs.uk

 

National Diabetes Audit - this practice is taking part in an important national project about diabetes care and treatment in the NHS. Theis project is called the National Diabetes Audit (NDA). We will send anonymous information about the care and treatment received by our patients with diabetes. This information is strictly controlled. If you do not want your information used, please inform a receptionist. This will not affect your care. You can get more information from www.hscic.gov.uk/nda
 
Information sharing agreement (MIG) - The practice has enabled software to share your GP medical record with urgent care services. This means that if you need urgent care treatment (A&E, Out of hours GP, Walk-in centre) the clinician treating you will ask for your consent for them view your GP medical record; if you do not wish them to view your GP medical record you can decline access. This will only work if you have provided us with consent to share information from your record with other healthcare providers - please click on the 'Enhanced Data Sharing Model' heading below for more information and a consent form.

The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.

Family & Friends test - The feedback we're getting from the Family & Friends test is mostly very positive - thank you. We've also had some helpful suggestions for improvement, that we're looking into. You can complete the Family & Friends test online (the patient survey button at the bottom of the home page) or in the practice (feedback box). We also send text messages after your appointments here giving you the option to share your feedback.

This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online.We also offer the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances. We are also now able to to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies and adverse reactions. We will need to see photo ID to set these up - please speak to a receptionist for more information

Practice Policies

OUR SERVICES

Churchfields Medical practice and the Primary Health Care Team aim to provide a wide range of up to date medical services. To provide this service we need the cooperation of our patients at all times.

We expect all our patients to abide by the following terms & conditions: -

  • Be polite towards all doctors, nurse and members of staff
  • Avoid using emergency appointments, requests for visits and out of hours services except when absolutely necessary
  • Respect the needs of other patients who may delay the doctor or nurse
  • Recognise the limits of our expertise (e.g. we are not dentists or opticians)
  • Treat our premises with respect
  • Keep us informed of changes in name, address or telephone number.

WE WILL NOT TOLERATE VERBAL ABUSE OR VIOLENCE OF ANY KIND. Any patient who is abusive or violent will be removed from the practice list of registered patients. All incidents of violence will be reported to the police.  

CHAPERONES 

Churchfields Medical Practice is committed to providing a safe and comfortable environment where patients and staff can be confident that the best practice is being followed at all times and the safety of everyone is of the highest importance.

If you feel that you would like a chaperone present at your consultation, please inform your doctor / nurse, who will be happy to arrange this for you. Occasionally, there may not be a suitable chaperone available, and you may be asked to re-book your appointment.

If possible, please request a chaperone when booking your appointment.

There is a Chaperone Policy with more information available in reception or to down load here - chaperone brochure.pdf

CONFIDENTIALITY 

We offer a completely confidential service to all our patients.  We will not discuss any information about you with anyone else, unless you ask us to do so, except in very exceptional circumstances – if yours or another person’s safety is at risk.  In these exceptional circumstances you will be kept fully informed. 

Our reception waiting room area was refurbished in 2006.  The practice opted for an open plan design to create a friendlier atmosphere.  If you wish to speak quietly and confidentially to a member of the reception staff please ask and you will be seen in more private surroundings.

DATA PROTECTION NOTICE

This Practice complies with the General Data Protection Regulation 2016 and the Data Protection Act 2018. We use your information to provide you with Health Care services and share your information with other organisations involved in your care. The Practice does this under Article 6(1) and Article 9 (2)(h) of the GDPR.

For further information ask to see a copy of our Privacy Notice, Covid-19 Privacy Notice copy of the leaflet "How we use your information" or GDPR Data Protection and Confidentiality Policy 1018

You are entitled to see what information we hold about you on request.

diaryCOMMENTS OR SUGGESTIONS 

If you have any comments or suggestions for improving the service, you can submit them online, speak to the Practice Manager  or write to us. From 1 December 2014, we will have the Friends & Family Test available, both online and in the practice, for you to share your views.

COMPLAINTS 

There is a practice Complaints Procedure in place. If you would like a copy please ask at reception or download one from the link below:

Complaints procedure.doc

We've found that the process for investigating complaints is smoother if the complaint is written. However, if you are unable to put your complaint in writing please contact the practice manager. 

There are external services available to assist you with advice and information. You may find the following contact details useful.

 

For complaints:

 

NHS England Board customer contact centre

0300 311 22 33

england.contactus@nhs.net

PO BOX 16738

REDDITCH

B97 9PT

 

For complaints advocacy:

POhWER

0300 020 0093, yourvoiceyourchoice@pohwer.net

 

For information or advice:

 

NHS Nottingham City Clinical Commissioning Group advice and information line

0115 8839570

 

For signposting (including how to find a GP or dentist):

 

Healthwatch Nottingham

0115 8599511

https://webmail.nottingham-pct.nhs.uk/exchweb/bin/redir.asp?URL=http://www.healthwatchnottingham.co.uk

 

 

LOCUMS 

From time to time the practice will employ locum doctors to cover for practice doctors who are on holiday, involved in meetings or training activities. All locums are registered with the Nottingham City CCG.



 
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