Noticeboard

Upcoming closures for Churchfields Medical Ptractice

Tuesday 14 January (PLT) - closed from 12

Tuesday 4 February (PLT) - closed from 12

Tuesday 3 March (PLT) - closed from 12

The Practice will re-open on the following day at 8am. Prescriptions that would normally be collected on Tuesday afternoon, will be ready on Wednesday.

For urgent treatment, please call 111.

Important changes to repeat prescription ordering

Repeat Prescriptions

Changes to ordering of repeat prescriptions

As of 6^th January 2020 we will no longer be accepting prescription requests on the patient's behalf by their nominated pharmacy. Stopping community pharmacy requests aims to address safety and medication waste. We understand that this change may cause inconvenience to some of our patients and their carers. In exceptional circumstances we will be happy to consider requests from patients for their nominated pharmacy to continue ordering on their behalf.

What does this mean?

This means that from 6^th January 2020 you will need to order repeat medications from the practice directly or online rather than from your pharmacy. Please note this affects the prescription request part of the process only.

- Pharmacies can continue to collect prescriptions from the surgery on behalf of patients who request this service.

- Patients who have their prescriptions sent via electronic prescription (EPS) to their preferred pharmacy can continue to use this service.

Ordering Online

Our preferred method for requesting prescriptions is via the SystmOnline or through NHS app (This links directly to our practice system and is automated, therefore there is less risk of error).

To use the system you will need to obtain login details from reception (please ensure you have photo ID with you).

About Repeat Requests

We operate a computerised service for repeat prescriptions.

We do not accept telephone requests for repeat prescriptions.

You can also request further supplies of your medication either

- in person

- by posting your repeat slip to us (with a stamped addressed envelope)

All requests will be available for collection within 48 hours after receiving (excluding bank holidays and weekends).

Please inform the surgery if the hospital makes any changes to your regular medication.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, practice pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Frequently asked questions

What are repeat prescriptions?

Many patients have a ‘repeat prescription’, meaning that they can regularly receive certain medications without having to see their doctor each time. Some people choose to order repeat prescriptions themselves and others choose to use a pharmacy to order their medications on their behalf.

What is changing?
The way repeat prescriptions are ordered is changing. You will have to order your repeat prescription from the practice yourself. This will only affect you if your medicines are ordered on your behalf by a community pharmacy.

Where and when is this happening?

This has already happened at a number of GP practices throughout Nottingham. It will be rolled out at Churchfields Medical Practice on Monday 6^th January 2020.

What is not changing?

If you already order repeat prescriptions from the practice yourself, you will not be affected and do not need to take any action.

Also, the ordering of appliances direct from suppliers will not be changing i.e. stoma bags, catheters.

What do I need to do?
If you have your repeat prescriptions ordered by a pharmacy on your behalf, you’ll need to change the way you order your repeat medicines.

One way to order your repeat prescription is to use the tear off slip on the right-hand side of your prescription and drop it into your practice.

We ask you to only order medicine when needed. Please check how many days’ medicine you have before ordering a new prescription. Please don’t order until you have 7 to 10 days of medicines left. It takes the surgery 2 working days to issue a prescription and you also need to allow time for the pharmacy to dispense your medicines.

NHS app

We are pleased to say that our surgery is now live on the NHS app. Please follow the simple instruction to set it up.
You can book all non-urgent GP appointments, telephone consultations and some nurses appointments (smears, removal of sutures/clips,diet advice).
For more information, visit www.digital.nhs.uk/services/nhs-app

GP+ Nottingham City – extended hours access for patients

Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.

Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours are:

16:00-20:00 Monday – Friday

9:00-13:00 Saturday & Sunday

This is not a walk-in service, appointments are required and booked through the reception team at the surgery. For more information visit: www.ncgpa.org.uk/gpplus

NHS HEALTH CHECKS

The Practice offers free NHS health checks for patients age 40-74. Letters will be sent out shortly to those eligible to make an appointment with nursing team.

NHS BREAST SCREENING
Eligible patients registered at Churchfields Medical Practice are being invited for routine breast screening throughout 2017 by Nottingham City Hospital Breast Screening Unit. Over the next few months, women aged 47-73 will be receiving an invitation to be screened. More information regarding the screening can be found at www.cancerscreening.nhs.uk

National Diabetes Audit - this practice is taking part in an important national project about diabetes care and treatment in the NHS. Theis project is called the National Diabetes Audit (NDA). We will send anonymous information about the care and treatment received by our patients with diabetes. This information is strictly controlled. If you do not want your information used, please inform a receptionist. This will not affect your care. You can get more information from www.hscic.gov.uk/nda

Information sharing agreement (MIG) - The practice has enabled software to share your GP medical record with urgent care services. This means that if you need urgent care treatment (A&E, Out of hours GP, Walk-in centre) the clinician treating you will ask for your consent for them view your GP medical record; if you do not wish them to view your GP medical record you can decline access. This will only work if you have provided us with consent to share information from your record with other healthcare providers - please click on the 'Enhanced Data Sharing Model' heading below for more information and a consent form.

The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.

Family & Friends test - The feedback we're getting from the Family & Friends test is mostly very positive - thank you. We've also had some helpful suggestions for improvement, that we're looking into. You can complete the Family & Friends test online (the patient survey button at the bottom of the home page) or in the practice (feedback box). We also send text messages after your appointments here giving you the option to share your feedback.

This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online.We also offer the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances. We are also now able to to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies and adverse reactions. We will need to see photo ID to set these up - please speak to a receptionist for more information

Practice Policies

OUR SERVICES

Churchfields Medical practice and the Primary Health Care Team aim to provide a wide range of up to date medical services. To provide this service we need the cooperation of our patients at all times.

We expect all our patients to abide by the following terms & conditions: -

Be polite towards all doctors, nurse and members of staff
Avoid using emergency appointments, requests for visits and out of hours services except when absolutely necessary
Respect the needs of other patients who may delay the doctor or nurse
Recognise the limits of our expertise (e.g. we are not dentists or opticians)
Treat our premises with respect
Keep us informed of changes in name, address or telephone number.

WE WILL NOT TOLERATE VERBAL ABUSE OR VIOLENCE OF ANY KIND. Any patient who is abusive or violent will be removed from the practice list of registered patients. All incidents of violence will be reported to the police.

CHAPERONES

Churchfields Medical Practice is committed to providing a safe and comfortable environment where patients and staff can be confident that the best practice is being followed at all times and the safety of everyone is of the highest importance.

If you feel that you would like a chaperone present at your consultation, please inform your doctor / nurse, who will be happy to arrange this for you. Occasionally, there may not be a suitable chaperone available, and you may be asked to re-book your appointment.

If possible, please request a chaperone when booking your appointment.

There is a Chaperone Policy with more information available in reception or to down load here - chaperone brochure.pdf

CONFIDENTIALITY

We offer a completely confidential service to all our patients. We will not discuss any information about you with anyone else, unless you ask us to do so, except in very exceptional circumstances – if yours or another person’s safety is at risk. In these exceptional circumstances you will be kept fully informed.

Our reception waiting room area was refurbished in 2006. The practice opted for an open plan design to create a friendlier atmosphere. If you wish to speak quietly and confidentially to a member of the reception staff please ask and you will be seen in more private surroundings.

DATA PROTECTION NOTICE

This Practice complies with the General Data Protection Regulation 2016 and the Data Protection Act 2018. We use your information to provide you with Health Care services and share your information with other organisations involved in your care. The Practice does this under Article 6(1) and Article 9 (2)(h) of the GDPR.

For further information ask to see a copy of our Privacy Notice, copy of the leaflet "How we use your information" or GDPR Data Protection and Confidentiality Policy 1018

You are entitled to see what information we hold about you on request.

COMMENTS OR SUGGESTIONS

If you have any comments or suggestions for improving the service, you can submit them online, speak to the Practice Manager or write to us. From 1 December 2014, we will have the Friends & Family Test available, both online and in the practice, for you to share your views.

COMPLAINTS

There is a practice Complaints Procedure in place. If you would like a copy please ask at reception or download one from the link below:

Complaints procedure.doc

We've found that the process for investigating complaints is smoother if the complaint is written. However, if you are unable to put your complaint in writing please contact the practice manager.

There are external services available to assist you with advice and information. You may find the following contact details useful.

For complaints:

NHS England Board customer contact centre

0300 311 22 33

england.contactus@nhs.net

PO BOX 16738

REDDITCH

B97 9PT

For complaints advocacy:

POhWER

0300 020 0093, yourvoiceyourchoice@pohwer.net

For information or advice:

NHS Nottingham City Clinical Commissioning Group advice and information line

0115 8839570

For signposting (including how to find a GP or dentist):

Healthwatch Nottingham

0115 8599511

https://webmail.nottingham-pct.nhs.uk/exchweb/bin/redir.asp?URL=http://www.healthwatchnottingham.co.uk

LOCUMS

From time to time the practice will employ locum doctors to cover for practice doctors who are on holiday, involved in meetings or training activities. All locums are registered with the Nottingham City CCG.