Noticeboard

Please note, road works are due to commence on Western Boulevard which will cause delays and access problems to the surgery. Work is set to start on 1st August and finish on 28th August 2022.

Only one lane will remain open northbound over the bridge heading towards Nottingham City Hospital, with southbound lanes closed towards Beechdale and traffic diverted away from the area. The main junction into Western Boulevard from St Leodegarius Church will be closed to traffic too, with traffic expected to be heavily disrupted.

We are asking patients who have appointments or need to attend the surgery to allow ample time to travel and take into account the possible delays the above may cause.

Please note, the practice will be closed from 12 noon on Tuesday 19th July 2022 for protected learning.  We will reopen at 8.00 a.m the following morning.

if you require urgent care whilst we are closed, please call 111.  The practice automated telephone service and SystmOnline are available 24hrs a day to check or cancel appointments.

As a practice, we are trying our hardest to ease the pressures and difficulties patients have booking appointments.  With this in mind, we have re-introduced the ability to book telephone consultations and appointments for cervical screening online.  At present the number of available appointments is limited, however we will be reviewing this regularly.

Please only book appropriate appointments and remember to cancel them if they are no longer needed.  Hopefully we can work together to make getting an appointment easier for you.

We are now able to accept repeat prescription requests via email to:
PLEASE NOTE:
This email address is for prescription requests ONLY. Any other requests sent to this address will NOT be actioned by the practice. Please contact the surgery in the usual way for any other requirements.

NHS APP

Did you know use of the NHS app allows you to take greater control of your health and care?  You can use the app to see your test results and investigations when they are available.  The app also allows you to perform many features; booking appointments, ordering repeat prescriptions, securely view your patient record and get health information and advice. It is already helping thousands of patients to help save time and view results more easily as they come back to us. There is also a feature which allows you to get up-to-date advice on any health issue and Covid19. Please use this link to download the app to your smartphone or tablet. https://www.nhs.uk/nhs-services/online-services/nhs-app/ 



EMOTIONAL AND PSYCHOLOGICAL SUPPORT 

For those in need of emotional and psychological support at this difficult and challenging time, Trent PTS is continuing to provide a service for all patients registered with a Greater Nottingham GP. This is NHS funded.  If you would like psychological support anybody aged 18 years or over can self-refer. Please go to our website to complete a referral and we will be in contact to arrange your first appointment.

As we continue to accept new referrals we are now offering our services by phone, webcam, using online text-based therapies or through online support packages so as to maintain social distancing.

You can also call the telephone number below, to talk to a member of our team about the services we offer.


GP+ NOTTINGHAM CITY – EXTENDED HOURS ACCESS FOR PATIENTS

Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.

Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours are:

14.00 – 18.00 Monday – Friday

10.00 – 14.00 Saturday & Sunday

This is not a walk-in service; appointments are required and booked through the reception team at the surgery.  For more information visit: www.ncgpa.org.uk/gpplus



Information sharing agreement (MIG) - The practice has enabled software to share your GP medical record with urgent care services. This means that if you need urgent care treatment (A&E, Out of hours GP, Walk-in centre) the clinician treating you will ask for your consent for them view your GP medical record; if you do not wish them to view your GP medical record you can decline access. This will only work if you have provided us with consent to share information from your record with other healthcare providers - please click on the 'Enhanced Data Sharing Model' heading below for more information and a consent form.

The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.


Family & Friends test - The feedback we're getting from the Family & Friends test is mostly very positive - thank you. We've also had some helpful suggestions for improvement, that we're looking into. You can complete the Family & Friends test online (the patient survey button at the bottom of the home page) or in the practice (feedback box). We also send text messages after your appointments here giving you the option to share your feedback.

Routine Appointments

circled_dayTo book a routine GP appointment please phone the surgery on 0115 978 1231 or call in to the medical practice.  You can book a routine appointment for a GP up to 4 weeks ahead (subject to change).

The practice offers online appointment booking for telephone with GP.  We need to see some ID (preferable photo ID) and can then register you for SystmOnline.  You can access this service from either the home page of this website or via the app. 

Your GP or the reception team may offer you a telephone consultation instead of a face to face appointment. The doctors are often able to assist you in this way, saving you the time and effort it takes to come to the surgery. If you think that a telephone appointment might be right for you, please ask for one when you book.

The practice also offers bookings for GP+ which is an extended access appointments. The service offers appointments for various clinicians from 2pm - 6pm on weekdays and 10am - 2pm on weekends. 


Urgent Appointments 

If you have an urgent problem please phone the surgery on 0115 978 1231 before 11:00 a.m if possible.  The receptionist will ask you for the nature of your call to be able to signpost you to the right service. You may be offered an appointment in the minor illness clinic on the day or you will be asked to leave your phone number for someone to call you back. This will usually be within couple of hours depending on the volume of calls. Your needs will be assessed and you will be offered advice or a suitable appointment. 


Pharmacy support

There are a number of minor illnesses that your local pharmacy can help you to manage. This is often easier and faster than contacting us for an appointment. If you pay for your prescriptions, the medications required for minor illness are usually cheaper than the prescription charge. If you don't pay for prescriptions, there is a scheme called Pharmacy First, under which you can get treatment without charge. You can find out more about Pharmacy First here.

We also have two Practice Pharmacists who are able to do medication reviews and deal with other queries. You can book their appointments up to two weeks in advance (subject to change)

 
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