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Noticeboard

PRACTICE CLOSURE
The Practice will be closed from 12 noon on Tuesday 28 November. We will re-open on Wednesday 29 November at 8am. If you need urgent medical advise whilst we are closed, please ring 111.
Change to appointment system

We have listened to feedback received from patients and understand the difficulty some patients have in accessing appointments here at the surgery. With this in mind, we have decided to trial a new way of booking routine appointments with the GPs

As from 6th November 2017, routine appointments can be booked up to 48 hours in advance. For example patients ringing on a Tuesday morning will have the option to book appointments up to Thursday of that same week, on a Wednesday will be able to book until Friday. Routine appointments will no longer be bookable more than 2 days in advance.

By changing our booking system, we hope that patients will be able to access appointments when they are needed and hopefully reduce the number of patients failing to attend their appointment.

There are no changes to our urgent triage system. If you need an urgent appointment on the day, please call the surgery. The receptionist will briefly ask for the purpose of your call and ask one of the clinicians to call you. Your symptoms and concerns will be assessed and an informed decision how your needs would be best met by giving telephone advice or an appropriate GP appointment will be made.

IMPORTANT INFORMATION

If you have received any Xarelto (rivaroxaban) 20 mg tablets since the 18 September 2017 inclusive, please check if BXHHDR1 is printed on any of the packaging.

If BXHHDR1 is printed anywhere on the packaging, check if there are any tablets or blisters in the carton are labelled as 15 mg. If so, please speak to your healthcare professional as soon as possible about obtaining a replacement pack

NHS HEALTH CHECKS
The Practice offers free NHS health checks for patients age 40-74. Letters will be sent out shortly to those eligible to make an appointment with nursing team.

NHS BREAST SCREENING
Eligible patients registered at Churchfields Medical Practice are being invited for routine breast screening throughout 2017 by Nottingham City Hospital Breast Screening Unit. Over the next few months, women aged 47-73 will be receiving an invitation to be screened. More information regarding the screening can be found at www.cancerscreening.nhs.uk

 

National Diabetes Audit - this practice is taking part in an important national project about diabetes care and treatment in the NHS. Theis project is called the National Diabetes Audit (NDA). We will send anonymous information about the care and treatment received by our patients with diabetes. This information is strictly controlled. If you do not want your information used, please inform a receptionist. This will not affect your care. You can get more information from www.hscic.gov.uk/nda
 
Information sharing agreement (MIG) - The practice has enabled software to share your GP medical record with urgent care services. This means that if you need urgent care treatment (A&E, Out of hours GP, Walk-in centre) the clinician treating you will ask for your consent for them view your GP medical record; if you do not wish them to view your GP medical record you can decline access. This will only work if you have provided us with consent to share information from your record with other healthcare providers - please click on the 'Enhanced Data Sharing Model' heading below for more information and a consent form.

The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.

Family & Friends test - The feedback we're getting from the Family & Friends test is mostly very positive - thank you. We've also had some helpful suggestions for improvement, that we're looking into. You can complete the Family & Friends test online (the patient survey button at the bottom of the home page) or in the practice (feedback box). We also send text messages after your appointments here giving you the option to share your feedback.

This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online.We also offer the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances. We are also now able to to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies and adverse reactions. We will need to see photo ID to set these up - please speak to a receptionist for more information

 

Welcome to Churchfields Medical practice

Churchfields Medical practiceChurchfields doctors' surgery in Old Basford provides the highest quality healthcare to patients in the Nottingham area.

Here for you

Our team includes 4 GP Partners, 1 salaried GP, 2 practice nurses, 1 nurse practitioner, 2 phlebotomists (blood nurse), a pharmacist, secretarial and reception staff. We're working closely with other health and social care providers in the area, as part of a care delivery group, and have great links to other healthcare professionals such as district nurses, health visitors, a community matron as well as community paediatricians and a community diabetic nurse.

Safe and Good Quality Care

The practice was inspected by the Care Quality Commission (CQC) in November 2014 and we were rated as "GOOD" in all areas. The inspection report is available on the CQC website - here.

Information sharing agreement (MIG)

The practice has enabled software to share your GP medical record with urgent care services. This means that if you need urgent care treatment (A&E, Out of hours GP, Walk-in centre) the clinician treating you will ask for your consent for them view your GP medical record; if you do not wish them to view your GP medical record you can decline access. This will only work if you have provided us with consent to share information from your record with other healthcare providers - please click on the 'Enhanced Data Sharing Model' heading to the right of this page for more information and a consent form.

The type of information shared is restricted and includes a summary of current problems, current medication, allergies, recent tests, diagnosis, procedures, investigations, risks and warnings – all this information is currently held in your GP system record.

Training for the Future

Churchfields Medical practice is a “training practice”. This means we train fully qualified Foundation doctors, who are attached to our practice for a period of 4 months while working closely with the rest of the team. This includes regular reviews of their consultations and record keeping.

A Wealth of Information

As well as a source of information about our practice, the staff, our opening hours and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our on-line services and further develop the content of this site.

Feedback from patients

We value the feedback our patients have to share, and gather it from a range of sources. There are always feedback forms in reception, you can speak to us directly and feedback can be submitted via this website. There are also a number of more formal patient surveys completed each year, by both the practice and external organisations. When the practice completes a survey, we will publicise the feedback on this website and in the practice newsletter. To see the results of the main external survey, click here. If you wish to, you can also share your feedback with the public on the NHS Choices website.

The Friends & Family test is another way of gathering patient feedback. This can be completed in the practice, by SMS response to our request or on this website - through the patient survey button below. We would like to hear the views of all of our patients, after every interaction with the practice. If you have difficulty completing the survey, you can ask someone to help you.

Since 1st January 2016, we have had 4109 responses to the Family & Friends test. This is a small proportion of the interactions we have had with patients (appointments, repeat prescriptions etc). We encourage all patients to share their thoughts with us. Here is a summary of the responses for this period.

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

likely / extremely likely86.7%
unlikely / extremely unlikely10.0%
neutral2.1%
don't know1.2%

We are very pleased that so many of the responses are positive - thank you. You've also provided a lot of useful suggestions that are helping us to plan how we can improve our services to you.


(Site updated 07/11/2017)
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